Dedicated expertise on site
Practice makes perfect - if you are using one of our novotegra mounting systems for the first time and need support, our experts will be happy to provide you with active on-site assistance for a whole day.
Together with an experienced technician, you will carry out the initial installation and receive valuable tips and advice along the way. He will also give you exciting insights into the calculation of the statics, using our design tool Solar-Planit.
Frequently asked questions:
Please send us your request via. our contact form. Choose "first-time installation" as topic.
Our initial installation support is completely free of charge for novotegra customers.
1. Project planning and order via BayWa r.e
2. Request and schedule a date
3. Meeting on the construction site
4. Briefing on the system and up on the roof
5. Common installation
Our mounting system experts are on site and actively support you during assembly.
Usually one day (arrival and/or departure should be taken into consideration).
Yes, usually per system (by arrangement).
Our experts will be happy to travel throughout Europe for you.
Your novotegra experts
Dominik Weiß, Technical Product Management
Alexander Pfeifer, Technical Product Management
Initial mounting support anywhere in Europe
Initial mounting support for installers is available in all European countries where BayWa r.e. is represented.
Customer information on initial mounting support
Did you already book an appointment for initial mounting support? Then please read the following information and return the signed document to your contact person. Thank you and have fun with the installation!
