Free initial mounting support

Get novotegra experts by your side

Dedicated expertise on site

Practice makes perfect - if you are using one of our novotegra mounting systems for the first time and need support, our experts will be happy to provide you with active on-site assistance for a whole day.

Together with an experienced technician, you will carry out the initial installation and receive valuable tips and advice along the way. He will also give you exciting insights into the calculation of the statics, using our design tool Solar-Planit.


Request support

Frequently asked questions:

Please send us your request via. our contact form. Choose "first-time installation" as topic.

Our initial installation support is completely free of charge for novotegra customers.

1. Project planning and order via BayWa r.e

2. Request and schedule a date

3. Meeting on the construction site

4. Briefing on the system and up on the roof 

5. Common installation

Our mounting system experts are on site and actively support you during assembly.

Usually one day (arrival and/or departure should be taken into consideration).

Yes, usually per system (by arrangement).

Our experts will be happy to travel throughout Europe for you.

Your novotegra experts

Dominik Weiß, Technical Product Management

Markus Müller, Technical Product Management

Initial mounting support anywhere in Europe

Initial mounting support for installers is available in all European countries where BayWa r.e. is represented. 


Request support

Customer information on initial mounting support

Did you already book an appointment for initial mounting support? Then please read the following information and return the signed document to your contact person. Thank you and have fun with the installation!


Customer information